Disclaimer: IngramSpark Publication Group is an independent entity providing professional book publishing services to assist authors. We are not affiliated with, endorsed by, or representing any other company or brand. All services offered are strictly for supporting authors in publishing, marketing, and distributing their books.

Refund Policy

At IngramSpark Publication Group, we aim to deliver high-quality services and maintain transparent business practices. This Refund Policy explains the conditions under which refunds may be issued.

1. Full Refund Eligibility (First 3 Days)

Clients are eligible for a 100% refund if they request cancellation within three (3) calendar days of project initiation, provided that:

  • The request is submitted in writing (email or official communication channel), and
  • No substantial work has been delivered beyond initial onboarding or consultation.

Once the three-day period has passed, refunds will no longer be issued in full.

2. Partial Refunds (After 3 Days)

If a refund is requested after the first three (3) days of project initiation, the refund amount will be calculated after deducting the following charges:

a. Work Delivered

Any work already completed and delivered to the client will be deducted from the refundable amount. This includes (but is not limited to):

  • Drafts, designs, written content, strategy documents, or digital assets
  • Research and planning work
  • Any milestones or phases already completed

The value of this work will be calculated based on the agreed project scope or internal hourly/project rates.

b. Project Management Charges

Project management fees cover:

  • Project planning and scheduling
  • Internal team coordination
  • Client communication and reporting
  • Resource allocation and workflow setup

These charges are non-refundable once the project has begun, as they represent operational costs already incurred.

c. Account Handling Charges

Account handling charges cover:

  • Client onboarding
  • Requirement analysis
  • Administrative processing
  • Account setup and management

These charges are also non-refundable after project initiation.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The project has been completed and delivered in full
  • Delays are caused by lack of response, materials, or approvals from the client
  • The client changes their mind after work has begun
  • The client fails to attend meetings or provide required inputs
  • The client refuses deliverables that meet the agreed scope

4. Method of Refund

  • Approved refunds will be processed using the original payment method
  • Processing time: 7–14 business days, depending on the payment provider
  • Any transaction or gateway fees are non-refundable

5. Dispute Resolution

If a disagreement arises regarding refund amounts:

  • Both parties agree to attempt resolution through mutual discussion
  • In the absence of agreement, the company’s refund calculation based on work completed will be considered final

6. Policy Acceptance

By making payment and initiating a project, the client confirms that they:

  • Have read
  • Understood
  • Accepted this Refund Policy